Privacy Policy

Last updated: 10 October 2026

​This privacy policy explains how Stoked Creative uses and protects any information that you provide.

Stoked Creative (“we”, “us”, “our”) is a freelance web design business based in Cairns, Queensland. We respect your privacy, and this policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to https://stokedcreative.com.au and to the web design services we provide.

What personal information we collect

Depending on how you deal with us, we may collect:

• Contact details: your name, email address, phone number and business name, usually when you fill in our enquiry form or get in touch.
• Project information: the text, images, logos, branding and other material you give us to build your website.
• Access details: logins for accounts such as your domain, hosting or WordPress site, where we need them to build or launch your website.
• Billing details: the information needed to invoice you and record payments. [We don’t store card details. Payments are processed by payment provider, e.g. Stripe / PayPal / your bank.]
• Website usage data: information collected through cookies and similar tools, such as your IP address, device, browser, the pages you view and how you found us. Our Cookie Policy has more detail.
• Communications: emails and messages you send us, and our replies.

How we collect it

We collect most personal information directly from you, through our enquiry form, email, phone and the onboarding checklist. We also collect some information automatically when you use our website, through cookies and analytics tools. If you give us information about another person, such as a staff member, please make sure they’re happy for you to do so.

Why we collect and use it

We use personal information to:

• respond to your enquiries
• design, build, launch and support your website
• communicate with you about your project
• invoice you, process payments and keep business records
• understand how people use our website so we can improve it
• measure how well our advertising works
• meet our legal and tax obligations

We don’t sell your personal information.

Who we share it with

We only share personal information where it’s needed to run our business or deliver your project. This may include:

• Hosting and domain providers, such as EdHosting, when we set up or manage your website
• Analytics and advertising providers, such as Google Analytics and Google Ads
• Website Tools such as the plugins
• Payment and accounting providers, such as MYOB Solo & NAB
• Professional advisers, such as accountants or lawyers, where necessary
• Authorities, where the law requires us to

We only give these providers what they need to do their job, and we don’t share your project content or login details with anyone who doesn’t need them to complete your project.

Overseas disclosure

Some of the providers we use, including Google, may store or process information outside Australia, including in the United States. We choose reputable providers and take reasonable steps to make sure your information is handled appropriately.

Your website content and login details

If you give us login details or other access to your accounts, we use them only to complete your project. We ask you to share them securely, and we recommend changing your passwords once your website goes live. Once your project is finished, we stop using these details and remove them from our records.

Cookies

Our website uses cookies and similar technologies. You can read more, and find out how to manage them, in our [Cookie Policy – link to your cookie policy page].

Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. No method of storage or transmission over the internet is completely secure, though, so we can’t guarantee absolute security.

How long we keep it

We keep personal information only as long as we need it for the purposes above or as the law requires. For example, financial records are generally kept for five years to meet tax requirements. When we no longer need information, we securely delete or de-identify it.

Access and correction

You can ask us for access to the personal information we hold about you, or ask us to correct it if it’s inaccurate or out of date. Email us using the details below. We may need to confirm your identity first, and we’ll respond within a reasonable time, usually within 30 days.

Links to other websites

Our website may link to other websites, such as client websites in our portfolio or our Google reviews. We’re not responsible for the privacy practices of those sites, so we encourage you to read their policies.

Children

Our services are aimed at businesses and aren’t directed at children. We don’t knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time, for example if we change how we handle personal information or the law changes. The “last updated” date at the top shows when it was last revised, and we encourage you to check this page occasionally.

Contact us

If you have questions about this Privacy Policy or want to access or correct your information, get in touch:

Stoked Creative
Cairns, Queensland, Australia
Email: info@stokedcreative.com.au
Website: https://stokedcreative.com.au/